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27/01/2022, 9:00 AM – 6:00 PM EEST • Live Online & Interactive

Wow Customers – Blast Sales!

Customer experience has fast become a top priority for businesses and 2022 will be no different!

The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses. CX is now the #1 business differentiator, and Fortune 1000 companies are trying to offer delightful experiences to their customers at every touchpoint, adapting in the new consumer demands.

It is said that “in 2021, companies are no longer competing with just their competitors. They are competing with the last best experience your customers had!”.

CX Summit returns on January 27th 2022, to navigate us further in the world of Customer Experience. Learn how to Address your Hottest Challenges & to formulate Your New CX Strategies in Just One Day!

Don’t miss this Must-Attend International Event.


LEARN MOREMEET THE SPEAKERS

Why is CX crucial for success?


  • 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions.
  • CX influences on-the-spot purchasing, too – as 49% of buyers have made impulse purchases after receiving a more personalized experience.
  • 86% of buyers are willing to pay more for a great customer experience.
  • The number of companies investing in the omni-channel experience has jumped from 20% to more than 80%.
  • Companies with the strongest omni-channel customer engagement strategies enjoy a 10% Y-O-Y growth, a 10% increase in average order value and a 25% increase in close rates.

8 Hot topics that will be discussed


  1. Capitalize on Digital Transformation & AI
  2. Cultivate Cultures that place customers in the center of all operations
  3. Create Fantastic Customer Journeys that will increase your loyal customers
  4. Spot and Analyze the everchanging Consumer Expectations & Needs
  5. Focus on blended / hybrid customer journeys. The importance of multi-channel servicing is increasing
  6. Place mobile customer experience as a priority
  7. Re-Engineer Automation & Technology – use tech tools and apps without losing the human touch
  8. Demonstrate Commercial Value & ROI – monitor and monetise the strategic value of CX
CHECK THE AGENDA

An upgraded conference experience on your screen!

The CX Summit 2022 virtual conference will offer a complete conference experience for delegates, speakers and sponsors, in a conference full of inspiration, practical advice, interaction and networking, with the option to watch it up close or from your office.

  • International keynote speakers
  • Top executives from Greece
  • Discussion panel with the participation of the public
  • Networking between participants
  • One-to-One Sessions with clients, partners and speakers
  • Virtual Expo Booths
  • Engagement with live Polls & Contests

Speakers

President of the Organising Committee




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Live from UK

Peter Dorrington

Chief Strategy Officer of Anthrolytics Ltd, President of the Organizing Committee CX Summit 2022




Global CX Top Professionals


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Live from Greece

Dimitris Alevizopoulos

Digital Consumer & Customer Platform Leader, BU Greece & Cyprus, Coca-Cola Hellenic Bottling Company

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Live from Greece

Stella Anestiadou

Customer Experience Specialist (CXS)™, Head of Contact Center – Operations & Primary Healthcare Division, Bioiatriki Healthcare Group

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Live from Malaysia

Santhakumaran Atmalingam

Global CX Consultant, No1 CX Influencer in Malaysia

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Live from Washington

Michelle Batt

Customer Experience & Business Transformation Thought Leader, CCXP

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Live from UK

Richard Beevers

Marketing and CX Adviser, Director, Customer Plus

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Live from US

Nate Brown

Co-founder of the CX Accelerator

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Live from Austria

Stelios Charitakis

CX, Digital & Agile Lead, MSD Austria

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Live from Greece

Evangelos Chrisohoos

Deputy CEO & Member of the Board, PAOK FC

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Live from London

Jen Clarke

CX Practice Lead, Dentsu, Mapping Guru

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Live from US

Patricia Davidson

Customer Experience Global Lead, BD

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Live from UΚ

James Dodkins

Customer Experience Rockstar, #1 CX Influencer by CX Magazine in 2020, The World’s #10 Customer Service Guru by Global Gurus in 2021, CS Ambassador, Pegasystems

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Live from Greece

Artemis Gkaragkani

Marketing Manager, Parfums Christian Dior

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Live from Canada

Dennis Geelen

CX Consultant, Author of the best- selling book “Zero In Formula”

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Live from UK

Ian Golding

CCXP, International Keynote Speaker, Blogger, Columnist & Writer, # 1 influencer in Customer Experience in the UK

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Live from Argentina

Cecilia Hugony

Founder RealCX

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Live from Greece

Mara Kympizi

E-Business & CRM Manager, Gregory’s SA

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Live from United Arab Emirates

Craig Lee

Customer Experience Transformist, Speaker, Advisor and Coach

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Live from India

Ajay Nambiar

CXO, Global CX Thought Leader & Influencer (top 150)

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Live from United Arab Emirates

Faran Niaz

CEO & Founder, CX Future

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Live from UK

Olga Potaptseva

CCXP, Founder / CX Implementation Advisor, European Customer Consultancy, Top 25 CX Influencer

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Live from Germany

Anna Noakes Schulze

Senior Partner for Customer Experience, Ecodynamics GmbH

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Live from US

Micah Solomon

Bestselling Customer Service Author, CX, Forbes Senior Contributor

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Live from UK

Adrian Swinscoe

Best-selling author, experience advisor and aspirant punk

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Live from Greece

Makis Themelis

Senior Director, Digital Commercial & e-Mobility Transformation, DEI S.A.

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Live from London

Sandra Thompson

The 1st Goleman Emotional Intelligence Coach in UK

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Live from Switzerland

Gregorio Uglioni

CCXP, Host of the Goalkeeper Podcast, Judge at the International Customer Experience Awards 2020, UKBA 2021, ECXA 2021, ICXA 2021

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Live from Cyprus

Michael R. Virardi

Speaker. Trainer. Author.



Why ATTEND?

With your participation you will reap multiple benefits and specifically you will have the opportunity to:

  • Meet and discuss with business leaders and entrepreneurs with the most comprehensive strategies and the most effective programs in Customer Experience.
  • Get informed about the current trends, opportunities and developments in CX by practitioners, professors, CX influencers, consultants with significant international experience and distinctions.
  • Learn in detail innovative practices and successful CX programs from various market sectors.
  • Meet successful CX community executives and share experiences and knowledge.

What will you LEARN?

  • Get access to the latest CX market developments during the crisis and learn how to create a sustainable plan for the future.
  • Get information about technologies and solutions that help improve your strategy and create a better customer experience.
  • Understand how you can use data to gain value and improve your business KPIs.
  • Strengthen the decentralized structure and employee commitment to your business to achieve better CX results.

REGISTER

WHO will Attend?


POSITIONS

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management (CEO, CMO, COO, CTO)

INDUSTRIES

  • FMCGs
  • SUPERMARKETS
  • BANKING / ΙNSURANCE
  • IT / TECHNOLOGY
  • CAR
  • FOOD & BEVERAGES
  • TELECOMMUNICATIONS
  • TRAVEL
  • TOURISM
  • FASHION
  • AUTOMOBILE
  • ELECTRONICS
  • HOME APPLIANCES

Take a small taste of what happened at CX Summit 2021!

430 top executives and 23 CX guru speakers from 30 countries participated at CX Summit 2021 making it a successful global gathering

Become a Sponsor

As a must-attend conference for any CX executive, the conference is a great opportunity to promote your services / products and gain new leads and customers.

Become a Sponsor

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Testimonials

Statements of Key Leads

Sponsor

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H Satori Analytics είναι ένα data και analytics agency, ξεκινώντας το 2015 από το Λονδίνο όπου το 2017 άνοιξε τα γραφεία της και στην Αθήνα.

Αποτελούμενη από έμπειρους data scientists, engineers και analysts, πιστοποιημένοι στις πιο σύγχρονες τεχνολογίες διαχείρισης και ανάλυσης δεδομένων (Microsoft Gold Partner – Data and Analytics), βοηθάει μεγάλους οργανισμούς να εκσυγχρονιστούν και να ενσωματώσουν δεδομένα, σωστά και αξιόπιστα στις διαδικασίες τους.

Έχοντας πολυετή εμπειρία στην ανάλυση δεδομένων, βοηθάει τους συνεργάτες της όχι μόνο στην υλοποίηση νέων τεχνολογιών αλλά και στην αξιοποίηση αυτών με χειροπιαστά επιχειρηματικά οφέλη.

Το πελατολόγιο της εταιρείας περιλαμβάνει household ελληνικά και διεθνή brands όπως οι Παπαστράτος (Philip Morris International), L’Oréal, Vodafone, BIC, Τράπεζα Πειραιώς και άλλα, καθώς το μοντέλο λειτουργίας είναι η συνεργασία με λίγους και καλούς πελάτες.

Οι βασικές υπηρεσίες της Satori Analytics συνοψίζονται ως Data & AI Transformation, Advanced Analytics και Data-Driven CX.


Scientific Partners

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Global Partners

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Livestreaming by

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CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]


Media Sponsors

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Under the Auspices

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Official Publication


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Contact Us


Registration
Greece: Vassilis Koutsavlis, T: +30 210 6617777 (ext. 129), Ε: [email protected]
Cyprus: Andrea Symeonidou, T: +357 97 885501, Ε: [email protected]
Cyprus: Irene Artaka, T: +357 97 685776, Ε: [email protected]

Sponsorships
Greece: Anna Gyparaki, Τ: +30210 6617777  (ext. 152), Ε: [email protected]
Cyprus: Constantina Hadjizacharia, Τ: +357 99 910857, Ε: [email protected]

Content
Marilena Pappas, T: +30210 6617777 (ext 222), Ε: [email protected]

BOUSSIAS

 338, Kleisthenous Str. 15344, Gerakas, Attiki, Greece
  +30 210 6617777
  +30 210 6617778
  www.boussias.com