Customer experience has fast become a top priority for businesses and 2022 will be no different!
The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses. CX is now the #1 business differentiator, and Fortune 1000 companies are trying to offer delightful experiences to their customers at every touchpoint, adapting in the new consumer demands.
It is said that “in 2021, companies are no longer competing with just their competitors. They are competing with the last best experience your customers had!”.
CX Summit returns on January 27th 2022, to navigate us further in the world of Customer Experience. Learn how to Address your Hottest Challenges & to formulate Your New CX Strategies in Just One Day!
Don’t miss this Must-Attend International Event.
The CX Summit 2022 virtual conference will offer a complete conference experience for delegates, speakers and sponsors, in a conference full of inspiration, practical advice, interaction and networking, with the option to watch it up close or from your office.
With your participation you will reap multiple benefits and specifically you will have the opportunity to:
Pobuca offers Customer Experience and Loyalty to brands and retailers.
Pobuca Experience Cloud helps you measure, design and improve Customer Experience (CX) to increase customer satisfaction, loyalty and advocacy.
Papastratos, an affiliate of Philip Morris International (PMI), has been a leader in the production and commercialization of cigarettes and smoke-free tobacco products in Greece for nine decades. In 2017 turned the page in its long history and took on a leading role in the radical transformation of the tobacco industry and the implementation of PMI’s vision for a smoke-free world for the benefit of adult smokers who would otherwise continue smoking and society overall. It has been repeatedly awarded as Best Workplace and Top Employer for its dynamic work environment, and is the first Greek company to receive the Equal Salary certification. More information at www.papastratosmazi.gr
We are in the Telecommunications industry for 50 years, making sure our customers get the best experience in communication and collaboration. As a leading provider of omnichannel and collaboration solutions, we have built long-term relationships with leading companies in outsourcing, retail, insurance, shipping, pharmaceutical, finance, technology industries, and more.
– Avaya Diamond Partner & Cloud Specialist
– Jabra Premium Partner
DEPA Commercial is a modern and competitive company, with a dynamic presence in the energy sector and a substantial contribution to the growth of the Greek economy. The business plan implemented by the company, integrates the ESG criteria, aiming at “green” entrepreneurship, increasing its positive environmental and social footprint, while at the same time remaining committed to efficient and transparent corporate governance.
Through comprehensive planning, targeted investments, and the use of smart technologies, the company is striving to improve the quality of life for local communities, even in the most remote areas of the country, and at the same time contribute substantially to the reduction of energy poverty by offering budget-friendly and efficient energy. DEPA Commercial is focused on meeting the diverse needs of its customers by providing natural gas for households, industrial consumers, generators as well as fuel for gas-powered vehicles. Through Fisikon, DEPA is methodically developing its infrastructure, to ensure that gas powered transportation will soon spread to every corner of the country, reducing the environmental burden.
DEPA Commercial has already entered the new era of “clean” energy making a dynamic entry into RES by acquiring 49% of North Solar. It is also exploring other alternative means of energy production, such as hydrogen and biomethane, two fuels with a neutral environmental footprint.
The company participates in the new Alexandroupolis LNG Terminal, a project of great importance at a national and European level, that enhances security of supply and access to LNG in SE Europe. Moreover, it takes part in the project of the Greek-Bulgarian gas pipeline IGB, which connects the Greek gas market with the markets of Central Europe and Ukraine.
In shipping, DEPA Commercial as the coordinator of the European co-financed projects Poseidon Med II and BLUE HUBS, introduces the maritime transport of the Eastern Mediterranean into the LNG era. In this direction, the company is launching the construction of a new LNG bunkering vessel (BLUE HUBS program) and is proceeding to the acquisition of two tanker trucks for LNG refueling based in the port of Piraeus.
DEPA Commercial is a member of the research consortium for the implementation of the project SecureGas, funded by the European Union’s Horizon 2020 research and innovation programme, aiming at increasing the security and resilience of gas network infrastructure, by taking into account physical and cyber threats.
H COSMOTE e-Value (www.cosmote-evalue.gr), μέλος του Ομίλου ΟΤΕ, δραστηριοποιείται από το 1999 στην παροχή ολοκληρωμένων υπηρεσιών Contact Center, κατέχοντας ηγετική θέση στον κλάδο. Με πάνω από 20 χρόνια εμπειρίας στον τομέα της εξυπηρέτησης πελατών και εξειδικευμένους agents, η COSMOTE e-Value αξιοποιεί όλες τις δυνατότητες που προσφέρει η ψηφιακή τεχνολογία και παρέχει, 365 ημέρες το χρόνο και σε 24ωρη βάση, υπηρεσίες τηλεφωνικής εξυπηρέτησης, όπως ανάπτυξη πωλήσεων, εξυπηρέτηση πελατών, τεχνική βοήθεια, συμβουλευτικές υπηρεσίες κ.ά., απόλυτα προσαρμοσμένες στις ανάγκες των πελατών της. Η έδρα της εταιρείας βρίσκεται στην πόλη της Ξάνθης, ενώ στον Κεραμεικό Αττικής βρίσκονται τα κεντρικά γραφεία της διοίκησης. Παράλληλα, υποκαταστήματά της λειτουργούν και σε άλλες πόλεις της Ελλάδας. Από το 2014 έχει αναπτύξει τις εμπορικές της δραστηριότητες και στη Ρουμανία. Με παρουσία σε διάφορες πόλεις, όπως Βουκουρέστι, Μπρασόβ και Πλοέστι έχει αναλάβει σημαντικά έργα από τοπικούς και διεθνείς πελάτες.
Μια δημιουργική ομάδα με ανήσυχο πνεύμα (και ανήσυχα πλάσματα) και πολλά brands στο ιστορικό της, με έδρα την Κύπρο. Η μοίρα, ίσως και η τύχη, μας έφερε μαζί για να work hard, play hard και να κάνουμε υπέροχα πράγματα μαζί. Το ταξίδι μας ξεκίνησε στη Λευκωσία το 2011 και τα τελευταία 10 χρόνια we are getting bigger & better. #OpiumRocks #TogetherWeRock
About Performance Technologies S.A.
We are a Next Generation IT Integrator. We stay at the forefront of industry developments, constantly upgrading our skill-set through privileged relationships with top Global IT vendors enabling us, in turn, to offer cutting edge solutions to our clients in the most innovative segments of the IT marketplace like Cloud, Big Data & Analytics, Cyber Security, User Experience and Digital Workflows. For more information please visit www.performance.gr
Η PwC αποτελεί ένα δίκτυο εταιρειών σε 156 χώρες με περισσότερα από 295.000 στελέχη που δεσμεύονται να παραδίδουν ποιοτικό έργο στις ελεγκτικές, φορολογικές και συμβουλευτικές υπηρεσίες που αναλαμβάνουν. Απασχολούμε περισσότερους από 1,400 εργαζόμενους στα γραφεία μας στην Αθήνα και στη Θεσσαλονίκη ενώ σύντομα θα υποδεχθούμε τους πρώτους μας συναδέλφους και στην Πάτρα. Επισκεφθείτε τη σελίδα μαςwww.pwc.grκαι μάθετε περισσότερα για εμάς.
H Satori Analytics είναι ένα data και analytics agency, ξεκινώντας το 2015 από το Λονδίνο όπου το 2017 άνοιξε τα γραφεία της και στην Αθήνα.
Αποτελούμενη από έμπειρους data scientists, engineers και analysts, πιστοποιημένοι στις πιο σύγχρονες τεχνολογίες διαχείρισης και ανάλυσης δεδομένων (Microsoft Gold Partner – Data and Analytics), βοηθάει μεγάλους οργανισμούς να εκσυγχρονιστούν και να ενσωματώσουν δεδομένα, σωστά και αξιόπιστα στις διαδικασίες τους.
Έχοντας πολυετή εμπειρία στην ανάλυση δεδομένων, βοηθάει τους συνεργάτες της όχι μόνο στην υλοποίηση νέων τεχνολογιών αλλά και στην αξιοποίηση αυτών με χειροπιαστά επιχειρηματικά οφέλη.
Το πελατολόγιο της εταιρείας περιλαμβάνει household ελληνικά και διεθνή brands όπως οι Παπαστράτος (Philip Morris International), L’Oréal, Vodafone, BIC, Τράπεζα Πειραιώς και άλλα, καθώς το μοντέλο λειτουργίας είναι η συνεργασία με λίγους και καλούς πελάτες.
Οι βασικές υπηρεσίες της Satori Analytics συνοψίζονται ως Data & AI Transformation, Advanced Analytics και Data-Driven CX.
payabl. is an EU-regulated merchant acquirer that makes online payments, payment accounts, and prepaid cards as easy, reliable, and secure as they should be. We support businesses’ growth by helping them take and make payments globally. Our banking services, gateway capabilities, and easy checkout functionalities exponentially enable our merchants’ development.
We are Gregory’s! We offer the best daily coffee & food-snack experience to the world, through a network of satisfied partners. We have 50 years of experience and we serve more than 250k satisfied customers every day. We have more than 360 stores in Greece, Cyprus, Germany & Romania and we are the 9th biggest coffee store chain in Europe!
CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]