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27/01/2022, 9:00 AM – 6:00 PM EEST • Live Online & Interactive

Wow Customers – Blast Sales!

Customer experience has fast become a top priority for businesses and 2022 will be no different!

The pandemic has changed consumer behavior forever. The way they search, engage, purchase, and seek support has seen rapid shifts which have major implications for all businesses. CX is now the #1 business differentiator, and Fortune 1000 companies are trying to offer delightful experiences to their customers at every touchpoint, adapting in the new consumer demands.

It is said that “in 2021, companies are no longer competing with just their competitors. They are competing with the last best experience your customers had!”.

CX Summit returns on January 27th 2022, to navigate us further in the world of Customer Experience. Learn how to Address your Hottest Challenges & to formulate Your New CX Strategies in Just One Day!

Don’t miss this Must-Attend International Event.


LEARN MOREMEET THE SPEAKERS

Why is CX crucial for success?


  • 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions.
  • CX influences on-the-spot purchasing, too – as 49% of buyers have made impulse purchases after receiving a more personalized experience.
  • 86% of buyers are willing to pay more for a great customer experience.
  • The number of companies investing in the omni-channel experience has jumped from 20% to more than 80%.
  • Companies with the strongest omni-channel customer engagement strategies enjoy a 10% Y-O-Y growth, a 10% increase in average order value and a 25% increase in close rates.

8 Hot topics that will be discussed


  1. Capitalize on Digital Transformation & AI
  2. Cultivate Cultures that place customers in the center of all operations
  3. Create Fantastic Customer Journeys that will increase your loyal customers
  4. Spot and Analyze the everchanging Consumer Expectations & Needs
  5. Focus on blended / hybrid customer journeys. The importance of multi-channel servicing is increasing
  6. Place mobile customer experience as a priority
  7. Re-Engineer Automation & Technology – use tech tools and apps without losing the human touch
  8. Demonstrate Commercial Value & ROI – monitor and monetise the strategic value of CX
CHECK THE AGENDA

An upgraded conference experience on your screen!

The CX Summit 2022 virtual conference will offer a complete conference experience for delegates, speakers and sponsors, in a conference full of inspiration, practical advice, interaction and networking, with the option to watch it up close or from your office.

  • International keynote speakers
  • Top executives from Greece
  • Discussion panel with the participation of the public
  • Networking between participants
  • One-to-One Sessions with clients, partners and speakers
  • Virtual Expo Booths
  • Engagement with live Polls & Contests

Speakers

President of the Organising Committee




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Live from UK

Peter Dorrington

Chief Strategy Officer of Anthrolytics Ltd, President of the Organizing Committee CX Summit 2022




Global CX Top Professionals


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Live from Greece

Dimitris Alevizopoulos

Digital Consumer & Customer Platform Leader, BU Greece & Cyprus, Coca-Cola Hellenic Bottling Company

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Live from Greece

Stella Anestiadou

Customer Experience Specialist (CXS)™, Head of Contact Center – Operations & Primary Healthcare Division, Bioiatriki Healthcare Group

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Live from Malaysia

Santhakumaran Atmalingam

Global CX Consultant, No1 CX Influencer in Malaysia

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Live from Washington

Michelle Batt

Customer Experience & Business Transformation Thought Leader, CCXP

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Live from UK

Richard Beevers

Marketing and CX Adviser, Director, Customer Plus

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Live from Athens

Dimitris Billis

Digital Experience Transformation Senior Manager, Fixed & Mobile, Cosmote

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Live from US

Nate Brown

Co-founder of the CX Accelerator

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Live from Austria

Stelios Charitakis

CX, Digital & Agile Lead, MSD Austria

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Live from Greece

Evangelos Chrisohoos

Deputy CEO & Member of the Board, PAOK FC

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Live from London

Jen Clarke

CX Practice Lead, Dentsu, Mapping Guru

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Live from US

Patricia Davidson

Customer Experience Global Lead, BD

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Live from UΚ

James Dodkins

Customer Experience Rockstar, #1 CX Influencer by CX Magazine in 2020, The World’s #10 Customer Service Guru by Global Gurus in 2021, CS Ambassador, Pegasystems

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Live from Greece

Michael Georgakopoulos

CEO | Satori Analytics

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Live from Greece

Artemis Gkaragkani

Marketing Manager, Parfums Christian Dior

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Live from Canada

Dennis Geelen

CX Consultant, Author of the best- selling book “Zero In Formula”

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Live from UK

Ian Golding

CCXP, International Keynote Speaker, Blogger, Columnist & Writer, # 1 influencer in Customer Experience in the UK

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Live from Argentina

Cecilia Hugony

Founder RealCX

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Live from Greece

Maria Kallergi, CCXP

Customer Experience Manager- Dixons South East Europe

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Live from Athens

Dimitra Kontou

Marketing Director | Performance Technologies

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Live from Greece

Vassilis Koutsopagos

Presales Manager | Barphone

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Live from Greece

Mara Kympizi

E-Business & CRM Manager, Gregory’s SA

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Live from United Arab Emirates

Craig Lee

Customer Experience Transformist, Speaker, Advisor and Coach

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Live from India

Ajay Nambiar

CXO, Global CX Thought Leader & Influencer (top 150)

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Live from United Arab Emirates

Faran Niaz

CEO & Founder, CX Future

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Live from Greece

Giorgos Papadopoulos

Head Customer Solutions Unit, Novartis Hellas

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Live from UK

Olga Potaptseva

CCXP, Founder / CX Implementation Advisor, European Customer Consultancy, Top 25 CX Influencer

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Live from Athens

Isidoros Sideridis

CEO, Pobuca

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Live from Germany

Anna Noakes Schulze

Lead UX/CX Strategist, Team Wakabayashi

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Live from US

Micah Solomon

Bestselling Customer Service Author, CX, Forbes Senior Contributor

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Live from UK

Adrian Swinscoe

Best-selling author, experience advisor and aspirant punk

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Live from Greece

Makis Themelis

Senior Director, Digital Commercial & e-Mobility Transformation, DEI S.A.

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Live from London

Sandra Thompson

The 1st Goleman Emotional Intelligence Coach in UK

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Live from Athens

George Tirelis

Director Consumer Experience | Papastratos SA

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Live from Switzerland

Gregorio Uglioni

CCXP, Host of the Goalkeeper Podcast, Judge at the International Customer Experience Awards 2020, UKBA 2021, ECXA 2021, ICXA 2021

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Live from Cyprus

Michael R. Virardi

Speaker. Trainer. Author.

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Live from Athens

Dionysis Zivas

Director, Customer Transformation Leader | PwC Greece

Why ATTEND?

With your participation you will reap multiple benefits and specifically you will have the opportunity to:

  • Meet and discuss with business leaders and entrepreneurs with the most comprehensive strategies and the most effective programs in Customer Experience.
  • Get informed about the current trends, opportunities and developments in CX by practitioners, professors, CX influencers, consultants with significant international experience and distinctions.
  • Learn in detail innovative practices and successful CX programs from various market sectors.
  • Meet successful CX community executives and share experiences and knowledge.

What will you LEARN?

  • Get access to the latest CX market developments during the crisis and learn how to create a sustainable plan for the future.
  • Get information about technologies and solutions that help improve your strategy and create a better customer experience.
  • Understand how you can use data to gain value and improve your business KPIs.
  • Strengthen the decentralized structure and employee commitment to your business to achieve better CX results.

REGISTER

WHO will Attend?


POSITIONS

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management (CEO, CMO, COO, CTO)

INDUSTRIES

  • FMCGs
  • SUPERMARKETS
  • BANKING / ΙNSURANCE
  • IT / TECHNOLOGY
  • CAR
  • FOOD & BEVERAGES
  • TELECOMMUNICATIONS
  • TRAVEL
  • TOURISM
  • FASHION
  • AUTOMOBILE
  • ELECTRONICS
  • HOME APPLIANCES

Take a small taste of what happened at CX Summit 2021!

430 top executives and 23 CX guru speakers from 30 countries participated at CX Summit 2021 making it a successful global gathering

Become a Sponsor

As a must-attend conference for any CX executive, the conference is a great opportunity to promote your services / products and gain new leads and customers.

Become a Sponsor

  • This field is for validation purposes and should be left unchanged.
Testimonials

Statements of Key Leads

Gold Sponsor

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Pobuca offers Customer Experience and Loyalty to brands and retailers.

Pobuca Experience Cloud helps you measure, design and improve Customer Experience (CX) to increase customer satisfaction, loyalty and advocacy.


Grand Sponsor

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Papastratos, an affiliate of Philip Morris International (PMI), has been a leader in the production and commercialization of cigarettes and smoke-free tobacco products in Greece for nine decades. In 2017 turned the page in its long history and took on a leading role in the radical transformation of the tobacco industry and the implementation of PMI’s vision for a smoke-free world for the benefit of adult smokers who would otherwise continue smoking and society overall. It has been repeatedly awarded as Best Workplace and Top Employer for its dynamic work environment, and is the first Greek company to receive the Equal Salary certification. More information at www.papastratosmazi.gr


Sponsors

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We are in the Telecommunications industry for 50 years, making sure our customers get the best experience in communication and collaboration. As a leading provider of omnichannel and collaboration solutions, we have built long-term relationships with leading companies in outsourcing, retail, insurance, shipping, pharmaceutical, finance, technology industries, and more.

– Avaya Diamond Partner & Cloud Specialist

– Jabra Premium Partner


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DEPA Commercial is a modern and competitive company, with a dynamic presence in the energy sector and a substantial contribution to the growth of the Greek economy. The business plan implemented by the company, integrates the ESG criteria, aiming at “green” entrepreneurship, increasing its positive environmental and social footprint, while at the same time remaining committed to efficient and transparent corporate governance.

Through comprehensive planning, targeted investments, and the use of smart technologies, the company is striving to improve the quality of life for local communities, even in the most remote areas of the country, and at the same time contribute substantially to the reduction of energy poverty by offering budget-friendly and efficient energy. DEPA Commercial is focused on meeting the diverse needs of its customers by providing natural gas for households, industrial consumers, generators as well as fuel for gas-powered vehicles. Through Fisikon, DEPA is methodically developing its infrastructure, to ensure that gas powered transportation will soon spread to every corner of the country, reducing the environmental burden.

DEPA Commercial has already entered the new era of “clean” energy making a dynamic entry into RES by acquiring 49% of North Solar. It is also exploring other alternative means of energy production, such as hydrogen and biomethane, two fuels with a neutral environmental footprint.

The company participates in the new Alexandroupolis LNG Terminal, a project of great importance at a national and European level, that enhances security of supply and access to LNG in SE Europe. Moreover, it takes part in the project of the Greek-Bulgarian gas pipeline IGB, which connects the Greek gas market with the markets of Central Europe and Ukraine.

In shipping, DEPA Commercial as the coordinator of the European co-financed projects Poseidon Med II and BLUE HUBS, introduces the maritime transport of the Eastern Mediterranean into the LNG era. In this direction, the company is launching the construction of a new LNG bunkering vessel (BLUE HUBS program) and is proceeding to the acquisition of two tanker trucks for LNG refueling based in the port of Piraeus.

DEPA Commercial is a member of the research consortium for the implementation of the project SecureGas, funded by the European Union’s Horizon 2020 research and innovation programme, aiming at increasing the security and resilience of gas network infrastructure, by taking into account physical and cyber threats.


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H COSMOTE e-Value (www.cosmote-evalue.gr), μέλος του Ομίλου ΟΤΕ, δραστηριοποιείται από το 1999 στην παροχή ολοκληρωμένων υπηρεσιών Contact Center, κατέχοντας ηγετική θέση στον κλάδο. Με πάνω από 20 χρόνια εμπειρίας στον τομέα της εξυπηρέτησης πελατών και εξειδικευμένους agents, η COSMOTE e-Value αξιοποιεί όλες τις δυνατότητες που προσφέρει η ψηφιακή τεχνολογία και παρέχει, 365 ημέρες το χρόνο και σε 24ωρη βάση, υπηρεσίες τηλεφωνικής εξυπηρέτησης, όπως ανάπτυξη πωλήσεων, εξυπηρέτηση πελατών, τεχνική βοήθεια, συμβουλευτικές υπηρεσίες κ.ά., απόλυτα προσαρμοσμένες στις ανάγκες των πελατών της. Η έδρα της εταιρείας βρίσκεται στην πόλη της Ξάνθης, ενώ στον Κεραμεικό Αττικής βρίσκονται τα κεντρικά γραφεία της διοίκησης. Παράλληλα, υποκαταστήματά της λειτουργούν και σε άλλες πόλεις της Ελλάδας. Από το 2014 έχει αναπτύξει τις εμπορικές της δραστηριότητες και στη Ρουμανία. Με παρουσία σε διάφορες πόλεις, όπως Βουκουρέστι, Μπρασόβ και Πλοέστι έχει αναλάβει σημαντικά έργα από τοπικούς και διεθνείς πελάτες.

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Μια δημιουργική ομάδα με ανήσυχο πνεύμα (και ανήσυχα πλάσματα) και πολλά brands στο ιστορικό της, με έδρα την Κύπρο. Η μοίρα, ίσως και η τύχη, μας έφερε μαζί για να work hard, play hard και να κάνουμε υπέροχα πράγματα μαζί. Το ταξίδι μας ξεκίνησε στη Λευκωσία το 2011 και τα τελευταία 10 χρόνια we are getting bigger & better. #OpiumRocks #TogetherWeRock


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About Performance Technologies S.A.

We are a Next Generation IT Integrator. We stay at the forefront of industry developments, constantly upgrading our skill-set through privileged relationships with top Global IT vendors enabling us, in turn, to offer cutting edge solutions to our clients in the most innovative segments of the IT marketplace like Cloud, Big Data & Analytics, Cyber Security, User Experience and Digital Workflows. For more information please visit www.performance.gr

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Η PwC αποτελεί ένα δίκτυο εταιρειών σε 156 χώρες με περισσότερα από 295.000 στελέχη που δεσμεύονται να παραδίδουν ποιοτικό έργο στις ελεγκτικές, φορολογικές και συμβουλευτικές υπηρεσίες που αναλαμβάνουν. Απασχολούμε περισσότερους από 1,400 εργαζόμενους στα γραφεία μας στην Αθήνα και στη Θεσσαλονίκη ενώ σύντομα θα υποδεχθούμε τους πρώτους μας συναδέλφους και στην Πάτρα. Επισκεφθείτε τη σελίδα μαςwww.pwc.grκαι μάθετε περισσότερα για εμάς.

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H Satori Analytics είναι ένα data και analytics agency, ξεκινώντας το 2015 από το Λονδίνο όπου το 2017 άνοιξε τα γραφεία της και στην Αθήνα.

Αποτελούμενη από έμπειρους data scientists, engineers και analysts, πιστοποιημένοι στις πιο σύγχρονες τεχνολογίες διαχείρισης και ανάλυσης δεδομένων (Microsoft Gold Partner – Data and Analytics), βοηθάει μεγάλους οργανισμούς να εκσυγχρονιστούν και να ενσωματώσουν δεδομένα, σωστά και αξιόπιστα στις διαδικασίες τους.

Έχοντας πολυετή εμπειρία στην ανάλυση δεδομένων, βοηθάει τους συνεργάτες της όχι μόνο στην υλοποίηση νέων τεχνολογιών αλλά και στην αξιοποίηση αυτών με χειροπιαστά επιχειρηματικά οφέλη.

Το πελατολόγιο της εταιρείας περιλαμβάνει household ελληνικά και διεθνή brands όπως οι Παπαστράτος (Philip Morris International), L’Oréal, Vodafone, BIC, Τράπεζα Πειραιώς και άλλα, καθώς το μοντέλο λειτουργίας είναι η συνεργασία με λίγους και καλούς πελάτες.

Οι βασικές υπηρεσίες της Satori Analytics συνοψίζονται ως Data & AI Transformation, Advanced Analytics και Data-Driven CX.


Supporter

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payabl. is an EU-regulated merchant acquirer that makes online payments, payment accounts, and prepaid cards as easy, reliable, and secure as they should be. We support businesses’ growth by helping them take and make payments globally. Our banking services, gateway capabilities, and easy checkout functionalities exponentially enable our merchants’ development.


Breakfast Sponsor

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We are Gregory’s! We offer the best daily coffee & food-snack experience to the world, through a network of satisfied partners. We have 50 years of experience and we serve more than 250k satisfied customers every day. We have more than 360 stores in Greece, Cyprus, Germany & Romania and we are the 9th biggest coffee store chain in Europe!


Scientific Partners

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Global Partners

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Livestreaming by

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CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]


Media Sponsors


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Under the Auspices

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Official Publication


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Contact Us


Registration
Greece: Vassilis Koutsavlis, T: +30 210 6617777 (ext. 129), Ε: [email protected]
Cyprus: Irene Eleftheriou, T: +357 99 014050, Ε: [email protected]

Sponsorships
Greece: Anna Gyparaki, Τ: +30210 6617777  (ext. 152), Ε: [email protected]
Cyprus: Giorgos Loizou, Τ: +357 99 103323, Ε: [email protected]

Content
Marilena Pappas, T: +30210 6617777 (ext 222), Ε: [email protected]

BOUSSIAS

 338, Kleisthenous Str. 15344, Gerakas, Attiki, Greece
  +30 210 6617777
  +30 210 6617778
  www.boussias.com