Thursday January 25th 2024 9:30 AM – 6:30 PM EET Live Online & Interactive

Unleash the power of CX! Boost your business!

In the new ever-changing world, CX will yet a priority for brands and businesses for 2024 and beyond.

New technologies are transforming the business world. Global crises and current challenges are shaping the new V.U.C.A world (Volatility, Uncertainty, Complexity, Ambiguity). The climate change and its consequences, geopolitical crises, and the wars, are causing dynamic changes to all aspects of life, therefore to consumer’s behavior and demands.

Are CX professionals ready to tackle the new challenges and unleash the power of Customer Experience?

CX Summit returns on January 25th, 2024. CX professionals and marketeers from all over the world will gather to discuss the future of CX.

Join us and get access to valuable insights on the mega trends that are now defining the next day of Customer Experience.


Mega – trends defining the Future of CX

  • Artificial Intelligence and machine learning are transforming the customer data analysis. Can AI lead to better experiences?
  • Meaningful data analytics. Personalization – Hyper personalization
  • Ever – changing Consumer Behavior and demands. How can brands rapidly adapt?
  • Customer Feedback. How to successfully collect and measure it?
  • Next level automation tools and apps, designed for humans.
  • Rethinking on CX Strategies. Unleash the power of CX, plan for profit and growth.
  • Commercial Value & ROI. Monitor and monetize the strategic value of CX
  • Business culture. Customer Centric or/and Human Centric?
  • How can Employee Experience drive Customer Experience?
  • Socially Responsible brands earn audience attention and improve their customer’s perception. How can purpose drive success?
  • Inspire Customer Loyalty. Educate, engage, surprise, reward to retain existing and new customers.
  • Developing human connections by showing empathy and build trust
  • Is Omnichannel Experience a must-have? Investing in what customers care about most.
  • Mapping out the Customer Journey of tomorrow


An upgraded conference experience on your screen!

CX Summit 2024 aims to offer a unique digital conference experience to delegates, speakers, and sponsors. To find out more just take a moment to watch the videos of past year’s events. An amazing community of CX experts and professionals from all over the world, came together to create an inspiring and valuable content while real time interaction and networking was of high energy. Attendees enjoyed virtual entertainment and mood maker surprises. Stay tuned for more Conference Experiences.

  • International keynote speakers
  • Top executives from Greece
  • Discussion panels open to interacting with the audience
  • Networking to connect with speakers, delegates, and sponsors
  • One-to-One Sessions with clients, partners, and speakers
  • Virtual Expo Booths

Meet the


Keynote Speakers & Institutional Representatives

International CX experts

The Greek market CX leaders


Participate and get access to multiple benefits. Don’t miss the opportunity to:

  • Meet and discuss with business leaders, entrepreneurs, strategists and decision makerswith the most comprehensive strategies and the most effective programs in Customer Experience.
  • Get informed about the current trends, opportunities, and developments in CX by practitioners, professors, CX influencers, consultants with significant international experience and prestigious distinctions.
  • Learn in detail innovative practices and successful CX programsfrom various market sectors.
  • Meet successful CX community executivesand share experiences and knowledge.

What will you LEARN?

  • Get access to the latest CX market developments and trends that define the Future of CX. Learn how to create a sustainable plan.
  • Stay informed on the newest technologies and solutionsthat help improve your strategy and create a better customer experience.
  • Understand how you can use data to gain value, improve your business KPIs, achieve profit and growth.
  • Strengthen your business culture and employee commitmentto your business to achieve impressive CX results.


Register now and take part in a book giveaway lucky draw!
“A Diamond in the rough”
Steven Van Belleghem
“Ascend your Start-up”
Helen Yu

Stay tuned for more!

The book giveaways luck draw will be conducted at the end of the event day.

WHO will Attend?


  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management (CEO, CMO, COO, CTO)


  • FMCGs
  • CAR

Take a peek at the CX Summits of 2021 and 2022!

720 top executives and 65 CX exceptional speakers from 40 countries participated in 2021 and 2022 events, creating a dynamic global community.

Become a Sponsor

As a must-attend conference for all CX professionals and executives. The conference is a great opportunity to promote your services, products, and brands to gain new leads and customers.

Become a Sponsor

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Statements of Key Leads


H COSMOTE e-Value, μέλος του Ομίλου ΟΤΕ, δραστηριοποιείται από το 1999 στην παροχή ολοκληρωμένων υπηρεσιών Contact Center, κατέχοντας ηγετική θέση στον κλάδο. Με πάνω από 20 χρόνια εμπειρίας στον τομέα της εξυπηρέτησης πελατών και εξειδικευμένους agents, η COSMOTE e-Value αξιοποιεί όλες τις δυνατότητες που προσφέρει η ψηφιακή τεχνολογία και παρέχει, 365 ημέρες τον χρόνο και σε 24ωρη βάση, υπηρεσίες τηλεφωνικής εξυπηρέτησης, όπως ανάπτυξη πωλήσεων, εξυπηρέτηση πελατών, τεχνική βοήθεια, συμβουλευτικές υπηρεσίες κ.ά., απόλυτα προσαρμοσμένες στις ανάγκες των πελατών της.

Honorary Support

Official Publication

Contact Us

Vassilis Koutsavlis, T: +30 210 6617777 (ext. 129), Ε: [email protected]
Iliana Kerpou, T: +30210 6617777  (ext.193 ), Ε: [email protected]
Chryssa Demi, Τ: +30 210 6617777 (ext. 171), Ε: [email protected]

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