Thursday, January 26, 2023 | Live Online & Interactive

Into the Future of Customer Journey

In the new ever-changing world, CX will be a priority for brands and businesses for 2023 and beyond.

It seems that nothing will be the same again for brands and businesses. Recent crises and current challenges are now shaping our new V.U.C.A world (Volatility, Uncertainty, Complexity, Ambiguity). The global pandemic crisis, geopolitical crisis and the war in Ukraine, the climate change, the induction of new technologies and AI, are causing dynamic changes to all aspects of life, therefore to consumer’s behavior and demands.

Are CX professionals ready to tackle the new challenges and turn adversity into an opportunity?


Not to be missed! A Must-Attend International Event

Book your Early Bird Ticket now and save up to 15%. Available until Dec 16, 2022


CX as No1 factor to stay ahead of your competition. Here is why:


of customers agreed that the experience a company provides is as important as its product or services


of customers say excellent customer service builds trust


of customers say communicating honestly and transparently is more important now than before the pandemic


of customers have stopped buying from a company whose values didn’t align with theirs

Source: Salesforce, State of the Connected Customer

Mega – trends defining the Future of CX

  • Ever-changing Consumer Behavior and demands. How can brands rapidly adapt?
  • Customer Feedback. How to successfully collect and measure it?
  • Artificial Intelligence as a game changer. Can AI lead to better experiences?
  • Meaningful data analytics. Personalization – Hyper personalization
  • Next-level automation tools and apps, designed for humans.
  • Rethinking on CX Strategies. Create a competitive advantage. Plan for profit and growth.
  • Commercial Value & ROI. Monitor and monetize the strategic value of CX
  • Business culture. Customer Centric or/and Human Centric?
  • How can Employee Experience improve Customer Experience?
  • Socially Responsible brands earn audience attention and improve their customer’s perception. How can purpose drive success?
  • Inspire Customer Loyalty. Educate, engage, surprise, reward to retain existing and new customers.
  • Developing human connections by showing empathy and build trust
  • Is Omnichannel Experience a must-have? Investing in what customers care about most.
  • Mapping out the Customer Journey of tomorrow

An upgraded conference experience on your screen!

CX Summit 2023 aims to offer a unique digital conference experience to delegates, speakers, and sponsors.

To find out more just take a moment to watch the videos of past year’s events.Check out what happened on 2022 and 2021.

An amazing community of CX experts and professionals from all over the world, came together to create an inspiring and valuable content while real-time interaction and networking was of high energy.

Attendees enjoyed virtual entertainment and mood-maker surprises. Stay tuned for more Conference Experiences.

  • International keynote speakers
  • Top executives from Greece
  • Discussion panels open to interacting with the audience
  • Networking to connect with speakers, delegates, and sponsors
  • One-to-One Sessions with clients, partners, and speakers
  • Virtual Expo Booths
  • Audience engages with live Polls & Contests

Meet the


Keynote Speakers

International CX experts

Panel discussion: Global CX Voices


Participate and get access to multiple benefits. Don’t miss the opportunity to:

  • Meet and discuss with business leaders, entrepreneurs, strategists and decision makers with the most comprehensive strategies and the most effective programs in Customer Experience.
  • Get informed about the current trends, opportunities, and developments in CX by practitioners, professors, CX influencers, consultants with significant international experience and prestigious distinctions.
  • Learn in detail innovative practices and successful CX programs from various market sectors.
  • Meet successful CX community executives and share experiences and knowledge.

What will you LEARN?

  • Get access to the latest CX market developments and trends that define the Future of CX. Learn how to create a sustainable plan.
  • Stay informed on the newest technologies and solutions that help improve your strategy and create a better customer experience.
  • Understand how you can use data to gain value, improve your business KPIs, achieve profit and growth.
  • Strengthen your business culture and employee commitment to your business to achieve impressive CX results.


WHO will Attend?


  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management (CEO, CMO, COO, CTO)


  • FMCGs
  • CAR

Take a peek at the CX Summits of 2021 and 2022!

720 top executives and 65 CX exceptional speakers from 40 countries participated in 2021 and 2022 events, creating a dynamic global community.

Become a Sponsor

As a must-attend conference for all CX professionals and executives. The conference is a great opportunity to promote your services, products, and brands to gain new leads and customers.

Become a Sponsor

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Statements of Key Leads

Honorary Support

Scientific Partners

Global Partners

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CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]

Official Publication

Contact Us

Vassilis Koutsavlis, T: +30 210 6617777 (ext. 129), Ε: [email protected]
Anna Gyparaki, Τ: +30210 6617777  (ext. 152), Ε: [email protected]
Spyros Leontaris, T: +30210 6617777  (ext. 215), Ε: [email protected]
Chryssa Demi, Τ: +30 210 6617777 (ext. 171), Ε: [email protected]


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  +30 210 6617777
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