Customer Experience Director, ATCOM

Alicia Konstantourou

Alicia Konstantourou is the Customer Experience Director of ATCOM, with over 10 years of experience in eBusiness consulting and a strong multidisciplinary academic & professional background.

She loves exploring creative ways of redefining customers’ omni-channel experiences, remaining true to the human-centred principles and mindset when envisioning, defining, designing and developing customer experiences for her clients.

Along with her team, Alicia has worked with numerous companies in Banking, Retail, Travel and received numerous awards. Clients include Eurobank, Piraeus Bank, Aegean Airlines, Coral, Kotsovolos, METRO, Sklavenitis, and others.

Before joining ATCOM, she was part of Agile Actors as a partner and Capability Lead in Agile Actors #experience and an active coach of 5 UX/UI professionals.

Alicia holds a MEng in Product & Systems Design Engineering.

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