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CCXP, Vice President Customer Experience and Innovation, Focus Bari

Anna Karadimitriou


Anna is Vice President of Focus Bari, responsible for company’s specialization in Customer Experience and Innovation She is a Certified Customer Experience Professional by CXPA, an NPS2 Certified Associate by Satmetrix® and trained human centric designer by the Design Thinkers Academy UK.

After 20 years of successful involvement in market research she is always passionate in studying human insights and how these lead to actionable business decisions.  Combining her long experience in qualitative and quantitative research with the most updated CX tools, she is a true advocate of customer experience & its importance in contemporary  business environment, working to  help organizations creating continuous feedback mechanisms that lead to business innovation with “outside in” perspective.

She is a visiting lecturer in courses and executive programs of Athens University of Economics and Business (AUEB) with focus on Customer Experience & CJM.

Anna is a very active member of local CX community, she is member of Customer Experience Professionals Association (CXPA) and has participated in International CX Awards as a Judge (GCXA2020, SEECXA 2020)

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