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Customer and Employee Experience, Agile CX Leader

Eveline Erkelens


Eveline has 20 years of experience, mostly in leading MT positions, of which the last 3 years as an agile leader. As part of a great team, she made an organization work 100% agile. With amazing results. 

 ‘My CX and leadership passion lies in inspiring, and in introducing and guiding changes at organisations that want to rediscover and re-invent themselves. Always from a customer-futureproof & oriented drive. I believe in renewal from within; starting a conversation with each other, explore and strengthen each other. That is where the value is!’ 

Nowadays Eveline is a much sought-after speaker in the field of Customer Experience and Customer Service Management, Organizational design, Agile Leadership and is a specialist in the field of Agile transformations. She loves to inspire, discuss and explore ‘taboo’ themes; where people and technology, science and organisation meet. 

 LinkedIn Profile