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CCXP, Host of the Goalkeeper Podcast, Judge at the International Customer Experience Awards 2020, UKBA 2021, ECXA 2021, ICXA 2021

Gregorio Uglioni


Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience.

Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture. His cross-industry engagement for the development of the customer experience science (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-seller “Customer Experience 3”) and his in-depth know-how allowed him to be recognized as an expert in Customer Experience. He is one of the few CCXP’s in Switzerland and the world’s first certified ACXSPlus.

Gregorio holds two masters from the University of Zurich. He started his career at Accenture and is now the Head of Business Excellence and Customer Experience at a leading credit card company in Switzerland.
Gregorio’s battery charger is his family

Some quotes:

“When I wake up in the morning, I desire to create value, to have an impact and to serve others to achieve our goals together”

“Yes, it is possible to create value for employees, customers and shareholders. At the end, theyareallhumanbeings!”

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