“Welcome Note”

Frank Thibaut, President of the Board, Hellenic Institute of Customer Service (HICS)
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“The Need for New CX Strategies for a New Year”

Peter Dorrington, CX Analytics Expert, Award Winning blogger and founder of XMplify Consulting LTD
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“CX in the Now: Learning to love the journey”

Jen Clarke, CX Practice Lead, Dentsu, Mapping Guru, MIT School of Management
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“Purple people and clean data; the fundamentals of a viable CX Strategy”

Michael Georgakopoulos, Founder and CEO, Satori Analytics
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“Is empathy the answer? How to create emotional connections that ensure cx success.”

Sandra Thompson, The 1st Goleman Emotional Intelligence Coach in UK
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“Why building a solid business case for your CX initiatives is an imperative that you can’t avoid?”

Adrian Swinscoe, Best-selling author, customer service and experience advisor and aspirant punk
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“B2B CX: Tales from the crypt & the narrative of success”

Alicia Konstantourou, Customer Experience Director, ATCOM
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“Three Keys to Customer Experience Success for Your Platform Business”

Anna Noakes Schulze, Senior Partner for Customer Experience, Ecodynamics, TEDex Speaker, International CX Awards Judge
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“CX Trends 2021 – how your company can benefit now”

Alina Gleiss, EMEA Senior Sales Manager, Zendesk
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“Designing experience for Ultimate Customer Happiness”

Santhakumaran Atmalingam, Global CX Consultant, No1 CX Influencer in Malaysia
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“CX metrics and KPIs: Measuring the experience from the “outside in”

Patricia Davidson, Customer Experience Global Lead, BD
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“Building the CX business case: Departments to focus”

Tasos Vidalakis, Business Development Manager for Customer Engagement, Dynamic Integrated Solutions
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“Igniting the CX Fire”

Nate Brown, Co-founder of the CX Accelerator, “CX Influencer of the Year” by CloudCherry in 2019
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“Customer Centric Innovation (CCI) – Why Being Customer Centric and Innovative Should be the Foundation of Your Business.”

Dennis Geelen, CX and Innovation Consultant, Author of the best- selling book “The Zero In Formula”
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