CX Summit 2022

Presentations

Wow Customers – Blast Sales!


Welcome

Mihalis Pontikos, Business Development Manager, Hellenic Institute Of Customer Service (hics)
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“CX Strategies for a New Year: Then and now”

Peter Dorrington, Chief Strategy Officer of Anthrolytics Ltd, President of the Organizing Committee CX Summit 2022
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“Measuring and improving CX beyond surveys”

Isidoros Sideridis, CEO, Pobuca
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“CX is a team sport: strategies to win together in serving customer”

Gregorio Uglioni, CCXP, Host of the Goalkeeper Podcast, Judge at the International Customer Experience Awards 2020, UKBA 2021, ECXA 2021, ICXA 2021
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“Inclusive Experience _Same Needs – Equal Experience”

Maria Kallergi, Customer Experience Manager, Dixons South-East Europe
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“Customer Experience as a Service”

Vassilis Koutsopagos, Presales Manager, Barphone
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“Operationalize CX at scale”

George Tirelis, Director Consumer Experience, Papastratos
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“Experience αs α Strategic Competence”

Craig Lee, CX Transformist, CXG, Speaker, Advisor and Coach
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“Value Based Partnerships. A paradigm shift for Patients Experience in the Greek Health Care Ecosystem”

Giorgos Papadopoulos, Head of Customer Solutions Unit, Novartis Hellas
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“How to build a killer Customer Experience Strategy”

Makis Themelis, Senior Director, Digital Commercial & e-Mobility Transformation, DEI S.A.
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“CX is Everything! Here is how to get it right”

Dionysis Zivas, Director, Customer Transformation Leader, PwC Greece
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“KPIs as drivers of Engagement & Influence”

Stella Anestiadou, Customer Experience Specialist (CXS)™, Bioiatriki Healthcare Group
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“The Evolution of Customer Experience – The past, the present and the future”

Ian Golding, CCXP, International Keynote Speaker, Blogger, Columnist & Writer, # 1 influencer in Customer Experience in the UK
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“The power of Commercial Experimentation”

Stelios Charitakis, CX, Digital & Agile Lead, MSD Austria
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“Use Case PAOK FC <–> Data Talks”

Evaggelos Chrisohoos, Data Talks
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