CX Summit 2023

Presentations

Into the Future of Customer Journey


Welcoming Remarks

Frank Thibaut, President of the Board, Hellenic Institute of Customer Service (HICS)
Κατεβάστε την παρουσίαση

“The Only KPI That Counts – Linking CX to Profitability”

Prof. Dr. Phil Klaus, Leading CX Strategist and Scientist
Κατεβάστε την παρουσίαση

“CX and Decision Intelligence”

Isidoros Sideridis, CEO, Pobuca
Κατεβάστε την παρουσίαση

“Delivering brilliant customer experiences in exceptional times”

Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics
Κατεβάστε την παρουσίαση

“EQ the X factor for a new CX? Learnings from the case of OPAP store app”

Maria Chryssicopoulou, Research & Market Insights Xpert | OPAP, Product Team
Κατεβάστε την παρουσίαση

“The Future of CX Leadership”

Mandisa Makubalo, Founder & MD Unlimited Experiences SA
Κατεβάστε την παρουσίαση

“Mining Business Value in the evolving Landscape of Digital Customer Experience”

Willi Rabitsch, Digital Marketing Manager, Project Manager Digital Customer Experience, Attica Group
Κατεβάστε την παρουσίαση

“CX of the Future is Inclusive: Leading the Way with Human Centred Innovation”

DeAnna Avis, Engagement Lead, Watch This Sp_ce
Κατεβάστε την παρουσίαση

“How to make customer experience in a “dinosaurs’ market’’ flourish”

Chrysanthi Sotopoulou, Individual customer segments, Optima bank
Κατεβάστε την παρουσίαση

“Is digitalisation preventing your staff from being customer-centric?”

Michael Brandt, CX-Excellence / Founder & Senior Consultant
Κατεβάστε την παρουσίαση

“The Big Miss: How Organizations Overlook the Value of Emotions”

Zhecho Dobrev, Principal Consultant
Κατεβάστε την παρουσίαση

“Measuring Emotions: How Data Analytics can Help improve Employees´ and Customers´ experiences”

Mariela Sporn, Culture And Communications Leader In CX At Santander, Co-Founder Of EmpatIA
Κατεβάστε την παρουσίαση

“Giving customers a voice in a world full of numbers”

Alex Genov, Head of Marketing Insights and Customer Research, Zappos.com
Κατεβάστε την παρουσίαση

“Scaling CX with Partners: Cisco Case Study”

Andrew Carothers, Digital Customer Experience Lead, Cisco Systems
Κατεβάστε την παρουσίαση