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Bestselling Customer Service Author, CX, Forbes Senior Contributor

Micah Solomon


Micah Solomon is customer service improvement and turnaround consultant as well as one of the world’s leading thought leaders and subject matter experts on customer service, company culture, and the customer experience. The Financial Post calls him “the new guru of customer service excellence,” and Inc. Magazine recently crowned him “the world’s #1 customer service turnaround expert.”

He’s a bestselling author with five books in print that have been translated in more than a half-dozen languages and are the recipients of multiple awards The latest is Ignore Your Customers (and they’ll go away), recently published by HarperCollins.

A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri.

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