Sandra Thompson is the first Goleman Emotional Intelligence Coach in the UK. She is the founder of Exceed all Expectations, a management consultancy that focuses on improving customer and employee experience through enhancing levels of emotional intelligence with clients such as Vodafone and Arsenal Football Club. Sandra is the co-founder of RISE, a start-up that helps established remote working companies become more emotionally intelligent. Sandra lectures part-time at a business school in London and runs an online Mini-MBA in Applied Customer Experience and Emotional Intelligence. She presented her first academic paper in 2019, TEDx in 2020 and hopes to start a PhD in 2021 in emotional intelligence and customer experience.