Panelist
Dimitris Yfantidis
Head of CX, NBG Contact Center
Dimitris is an accomplished business analyst with 15+ years of customer service experience in the financial sector and an academic background of Business Administration and Information Systems.
An advocate of business process reengineering, Dimitris has a keen eye for leaner and innovative experiences at any potential touchpoint between customer and company.
Dimitris currently works as head of Customer Experience in NBG’s Contact Center.