Dimitris Yfantidis

Dimitris Yfantidis

Head of CX, NBG Contact Center

Dimitris is an accomplished business analyst with 15+ years of customer service experience in the financial sector and an academic background of Business Administration and Information Systems.

An advocate of business process reengineering, Dimitris has a keen eye for leaner and innovative experiences at any potential touchpoint between customer and company.

Dimitris currently works as head of Customer Experience in NBG’s Contact Center.