Gregorio Uglioni
Fireside Chat Moderator

Gregorio Uglioni

THE CX GOALKEEPER Customer Experience, Transformation and Leadership

Transformation & Customer Experience are Greg’s playing fields. Host of the worldwide renomed podcast CX Goalkeeper, Speaker, Judge at international events & co-author of the two global best-sellers on CX.

Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience.

Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture.

His cross-industry engagement for the development of the customer experience discipline (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-sellers “Customer Experience 3” and “Customer Experience 4”) and his in-depth know-how allowed him to be recognized and awarded several time in Customer Experience Community.

Gregorio holds two masters from the University of Zurich. He is a CCXP and the world’s first certified ACXSPlus.

He started his career at Accenture and is now the Head of Business Transformation at the Cantonal Hospital of Winterthur in Switzerland.

Gregorio’s battery charger is his family