Mandisa Makubalo

Mandisa Makubalo is the Founder and Managing Director of Unlimited Experiences SA, the first 100% black woman owned Customer Experience Management Consultancy in South Africa based in the township of Philippi in Cape Town. She is a thought leader, educator and a book author. She specializes in the areas of CX and EX Management with more than 2 decades of corporate and client-focused experience in elevating the business results and operations of leading companies in multiple industries across the globe. She completed her leadership studies at the University of Stellenbosch Business School.

Below are some of her most recent accolades:

• Moderator and Panelist at 2022 Customer Experience Africa Summit
• Top 50 Thought Leader and Influencer in Customer Loyalty by Thinkers 360(2022)
• Top 100 Global CX Thought Leaders (2021)
• Listed book Author of Customer Experience 3
• She writes and publishes research reports on the State of Customer Experience in Africa and in the townships of South Africa
• She was recently made Captain for the CX World Games for 2022
• Awards Judge at the International Customer Experience Awards (ICXA)
• Expert Advisor on a township acceleration program and a judge to various entrepreneurs across the country (2020)
• Serves on various boards across the country