Prof. Dr. Phil Klaus

Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists.

He is the Chairman of the PK Customer Experience Institute, founder of Prof Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience Strategy and Management at the International University of Monaco, and bestselling author of “Measuring Customer Experience”.

His award-winning research has appeared in numerous books and a wide range of top-tier academic and managerial journals.

He is an experienced manager, Non-executive director, and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, 'next practice,' and business development.