Sofia Barakou
Live from Greece

Sofia Barakou

Global Customer Experience & Engagement Team Lead, Director, Pfizer

Sofia is a strategic thinker and empathetic leader with a decade of experience across different industries. She has led teams in a variety of functions including design, UX research and strategy, program and product management by driving excellence and continuous growth. Her multidisciplinary background and soft skills serve in connecting the dots to deliver value and drive impact while fostering a positive innovation culture. Sofia holds a 5 year Engineering degree and two masters from Brunel University and Parsons - The New School.

Her career started at CERN, The European Organization of Nuclear Research and is now a Director at Pfizer leading Global Customer Experience & Engagement.

Talk title: "CX, Excellence & You"

Abstract: Join Sofia in exploring the idea of CX Operations as part of a winning CX org that enhances engagement and nurtures an innovative and empathy-driven culture.